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Find contact options, check live platform status, and troubleshoot common issues — all in one place.

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Contact

Get in touch

Email us with as much detail as possible and we'll get back to you fast.

Please include:

  • What you were doing
  • What you expected vs. what happened
  • Steps to reproduce
  • Browser + operating system
  • Screenshot or console error (if any)
Uptime & status

Platform availability

Live availability metrics and incident updates. If something feels off, check here first.

View status page
All systems operational

Reporting an outage? Include roughly when it started and your region when emailing support.

Quick troubleshooting

Common fixes before you email support.

  • Refresh both clients
  • Confirm both are in the same project / session
  • Check if a browser tab was backgrounded for a long time
  • Try a different network if available
  • Reload the page and try again
  • Try a minimal test: print("hello")
  • Confirm the file has a .py extension
  • If it times out, mention runtime limits when you email support
  • Check Caps Lock is off
  • Try a private / incognito window
  • Clear site cookies for pycollab.com and retry
  • Try a different browser or disable extensions
  • Confirm the link hasn't expired — regenerate it if needed
  • Check that the room access level allows the invitee
  • Make sure the collaborator has a PyCollab account
  • Try sharing the link in a fresh message (no link-preview stripping)

Diagnostics

Nothing is sent automatically — copy and paste into your support email.

Copy system info

Includes browser, OS, timezone, viewport, and timestamp. Paste into your email to support@pycollab.com.

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