Contact
Email us with the details below so we can help fast.
support@pycollab.com
- What you were doing
- What you expected vs what happened
- Steps to reproduce
- Browser + OS
- Screenshot or console error (if any)
Support Center
Support
Find contact options, live status, and fast troubleshooting — all in one place.
Uptime & status
Live availability and incident updates.
If something feels off, check the status page first — it’ll usually tell you if there’s an ongoing incident.
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Tip: If you’re reporting an outage, include roughly when it started and your region/network.
Quick troubleshooting
Common fixes before you email support.
- Refresh both clients
- Confirm both are in the same project/session
- Check if a browser tab was backgrounded
- Try another network if possible
- Reload the page
- Confirm the file is saved
- Try a minimal test file: print('hello')
- If it times out, mention runtime limits briefly when you email support
- Check caps lock
- Try a private window
- Clear site cookies for PyCollab and retry
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Includes browser, OS, timezone, viewport size, and a timestamp. Paste this into your email to support@pycollab.com.